CITIZENS’ APPEALS
CITIZENS’ APPEALS
E-TERRA Institute considers citizens’ appeals in accordance with the provisions of the Law of Ukraine “On Citizens’ Appeals”,
which applies to organisations regardless of their form of ownership, including private educational institutions.
Any individual may submit an appeal containing questions, suggestions, comments or requests concerning the activities of E-TERRA Institute.
Types of Appeals Accepted by the Institute
Request for Information
Questions about E-TERRA Institute’s activities, programmes and areas of work.
Application / Petition
A formal request to review a situation or make an administrative decision.
Suggestion for Improving E-TERRA Institute’s Activities
Practical suggestions concerning organisation or teaching methods.
Report of a Possible Breach of Ethical Standards, Legislation or Internal Rules
(Including the unauthorised use of E-TERRA materials in the public domain.)
Request to Verify the Validity of an E-TERRA Graduate’s Diploma / Certificate
Verification is carried out by checking the internal register.
Request for a Letter Confirming Studies
The document confirms completion of a programme and is not a state-standard document.
Questions about E-TERRA Institute’s activities, programmes and areas of work.
Application / Petition
A formal request to review a situation or make an administrative decision.
Suggestion for Improving E-TERRA Institute’s Activities
Practical suggestions concerning organisation or teaching methods.
Report of a Possible Breach of Ethical Standards, Legislation or Internal Rules
(Including the unauthorised use of E-TERRA materials in the public domain.)
Request to Verify the Validity of an E-TERRA Graduate’s Diploma / Certificate
Verification is carried out by checking the internal register.
Request for a Letter Confirming Studies
The document confirms completion of a programme and is not a state-standard document.
Appeal Requirements
An appeal must include:
- the applicant’s full name;
- a contact email address;
- a telephone number;
- the registered address, including the postal code;
- a clear statement of the substance of the appeal;
- where necessary, the diploma / certificate number or supporting materials;
Anonymous appeals are not considered.
Response Time
A response is provided within 30 calendar days (in accordance with the Law of Ukraine “On Citizens’ Appeals”).
Grounds for Declining to Consider an Appeal
E-TERRA Institute reserves the right not to consider appeals that:
- do not include the applicant’s contact / identification details,
- do not concern the Institute’s activities,
- contain offensive, aggressive or manipulative language,
- contain knowingly false information.
Citizens’ Appeals
You may submit a formal appeal to E-TERRA Institute using the form below. Appeals are considered in accordance with the Law of Ukraine “On Citizens’ Appeals” within 30 calendar days.
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